... Read more, I moved into my home 18 months ago and the Heater has been working well. Will be posting this review under multiple categories ie Brivis, Rinnai etc. Had to call out non-Brivis plumber again to check this information to keep costs low as to send out Brivis to do so would be full $280. (Ps this turned out to be an installation issue) I called to discuss And was rushed off the phone and told to book the job online. Definitions The terms listed below shall have the following meanings: 1. They assured me my call was logged but no reference number given when asked. Brivis’ highest efficiency Ducted Gas Heater range of 6, 5 and 4 star heaters. Due to the cold weather we need it fixed immediately and it should be under warranty. Technicians arrived on time within the period quoted. I replaced my old brivis heating unit with a brivis starpro hx30 4 years ago. My ducted heating did not turn on. We wouldn't even touch a unit like that. When finally booking service online I received a confirmation email telling me I would be contacted by contractor with a date, and that I had to provide 24 hours notice if needing to cancel to avoid any charge. Think twice. We have sent a private message to discuss the matter further. He tells me that the “Heater exchange” is broken and I either need a new part ($600) or a whole new heater ($3,000). One time I requested a repairman but insisted that I do not want the local shop to come as the problem has not been fixed. Contractor called me in the late morning to ask if they could come service from 12-2pm on that same day, which was terribly short notice given that I was already at work. The lack of transparency and efficiency of their customer service is pretty disgraceful. Also the whole family is now suffering in the cold weather without the heater, because of busy period plus the technician don't work after 3pm and weekend (also i need to take a day off and staying in my house whole day to wait the technician to call me on the day). 24 h. On Time Promise $ 's. Expertly engineered to be powerful yet incredibly energy efficient, our comprehensive range suit a range of applications, including new installations and upgrades of aging ducted central heating units. REPAIRS. Took my case to VCAT and they lapped up all the lies and said my evidence was not strong enough. Heater is giving same problems again that was fixed during the warranty period. Service Single System (excludes Brivis) $190.00 Inc GST Service Single System Brivis $200.00 Inc GST Note: if your house is 2 story add $60.00 Inc GST. She refuse to give us her name , and saying her manger is not here to talk to us. I would suggest that there are many more companies who do actually want your business. I went to get the paperwork. I wanted to say thank you so so much for your very quick and efficient service. Hope all services goes this well in the future. Investigation with Brivis on the phone found that they only make the bookings with the contractors the night before they are to go out, which to me is very unorganised and impractical for working families. She is not helping at all with very impolite voice. Shocking customer service that has no place in 21st century.. Stay away from Bonaire. He eventually comes down, takes his time only to tell me,"The whole thing needs replacing. There is no registration of product with Bri...Read more, Thank you for your review Tom H. As a trusted brand for over 50 years, Rinnai place a strong emphasis on the quality of our products and are always striving to improve our customer experience. Having waited on the phone for srvice only to find not one of the three people I spoke to knew what a P4 error was, I had to Google it to find out and tell them. In addition, they have the lowest upfront and running cost for whole-home heating. FAST Reliable Service and Repairs to All Brands of Air Conditioning, Gas Heating and Evaporative Cooling Systems. Just a update for anyone following this post. Brivis generally frown upon anyone who is not a Brivis repairer touching their stuff. I logged several repair calls with Brivis today - customer service were dismissive and unhelpful. My heater broke down after 2 years. Thanks for getting in touch, we're sorry to hear of your experience. Shame on you Brivis We have sent another private message to confirm if you still require our assistance. Tenants in the property with 2 small kids but why would Brivis care. UPDATE: Brivis have contacted me and they're "investigating" but i don't know what they need to investigate when the photos are self explanatory. "Happy to refund from cost of new unit." ProductReview.com.au has affiliate partnerships. Diagnosed fault quickly and repaired on site. If you would like us to look into this further, please contact us at. Most of the time we used an electric heater to keep warm. I have a Brivis l76d cooler- 3 years old now- installation was done when the house was being built- the unit has hummed since day 1. 1. When it gets worse we will call the repairmen. We love Brivis gas ducted heaters and evaporative cooling systems because they are easy to use with different options for controllers. Ripped off. Rinnai Australia. We are pleased to hear that you will be continuing to use Rinnai as a preferred service provider and we hope you’ll enjoy many more years using our products. Don't use Brivis or Rinnai. Because its Glued, who did it? High efficiency is only part of the story, with the HX range also providing proven performance and reliability. Ltd. All Rights Reserved. We would like to know more information about this. Heat exchanger to have a crack in 2 years is very rare. Looks like we will spend this year over $1000 just to get the heater working as it is the cold weather here in Melbourne. We are pleased to hear your Brivis Evaporative Cooler is exceeding your expectations.... Read more, We moved into this brand-new house which was built in 2019 equipped with Brivis Warming and Refrigerated Cooling System. The model from Brivis is a Promina 36 is perfect for our townhouse. To the contractors credit though, he text me asking if he could come in TWO days time, which was much easier to organise. Constantly chasing them up to have our heater fixed, them promising a technic...Read more, We have sent another private message to confirm if you still require our assistance. Today 06/08 9:18 am . I was told that I would be contacted when the parts arrive.No contact from Brivis / Integrated Services. Still no heating for 4 weeks in winter and no timeframe for when the work will be completed. Brivis keep sending the same service agent- he has said for me to contact Brivis Ltd. All Rights Reserved. Tried to have a fault looked at and told 6 weeks...really, it's the middle of winter and I'm told "sorry just the way it is", Thank you for the review Adam, we are sorry to hear of your experience and we would like to investigate further for you. Enjoy total home comfort using just one system with the Rinnai range of Gas Ducted Heaters. What a good service for this. Subscribe . We had brivis come out and look at it, he came, looked in the roof and refused to do it as it was in a tight space for him!? Check out the photos of their "Workmanship" So disappointed in this item-, Border Heating and Cooling Wodonga 8 south street wodonga. This applies to Brivis Ducted Heaters (except cc3* heaters) and Brivis Evaporative Cooling. Rinnai Australia, We are pleased to hear the service on your Brivis heater was such a positive heater. Write a review on ProductReview.com.au! I can ignite with external lighter but not getting flamecan you please answer?Leslie. Customer service was great. I had already paid him $285 so there was nothing I could do. Now again this year we have been without the central heating for quite some time. Finally I thought I Will fix my cost and published my experience with Brivis products. We had to request the motor to be replaced as we can't live without a heater despite the waiting time and cost. Reported to Brivis/Rinnai. [Name Removed] came to service my cooling system. waiting time is one week for the motor to be installed and see whether it will resolve the issue. Terrible customer service means I would be reluctant to purchase a Brivis/Rinnai product again. It should have been listed as a quote, if they knew they would not service a unit over 25 years old. I produced my purchase invoice but could not find the installation invoice but offered to contact the plumber who installed the unit to provide me with a copy.The serviceman contacted Brivis who then rejected my warranty and wanted me to pay $850. Rinnai Australia, Best Investment For Summer That We Have Ever Made Since 1999, Sinclair Heating & Cooling in 1999 - (Brian Sinclair retired several years ago), We are pleased to hear your Brivis Evaporative cooler is exceeding your expectations. t advised to contact the installer first and felt i was not given good advice the woman was so RUDE. Could you please send your unit model and serial number, along wit... Read more, October 2012 a new Brivis HX30En (S/no 965003 DOM 17/07/12) external heating unit was installed replacing a 25+ year Vulcan unit: purchased from and installed by local supplier: within 1 week the unit failed: subsequently fixed by local supplier, who incidentally sent an invoice as they are not the warranty repair agents - didn't pay it!) Thanks, Hi Elvin T, Thanks for getting in touch, we're sorry to hear of your experience. Seems like they do not care about us even though we face the same problem again in summertime, in sweltering heat and suffocating rooms. Thanks for getting in touch, we're sorry to hear of your experience. I called in to book the service for the ducted heating as there’s water leaking from it. If i am telling lie here, i don't think you can see many negative feedback here right. So I have no idea if they have my details and when this is going to be fixed - it could be weeks as far as I know. Could you please send your unit model and serial number, along wit... h your contact details and copy of this review to enquiry@rinnai.com.au, so we can endeavor to look into this further. What a joke! Could you please send your unit model and serial number, along with y... Read more, HiAs suggested, i have emailed the details to the above email address. Whether the product is good or not i would advise anyone NOT to purchase this product as their customer service post purchase is nonexistent. Hopefully this gets me some place as the gentleman I spoke with did understand my issue. Wanted Brivis evap cooler serviced before I used it - just moved in to new home. She asked me to look for the model on paperwork. I bought a Brivis L76 evaporative cooler through ColbyCool because they highlight that they are specially trained by Brivis. We would like to know more information about this. We would like to know more information about this. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. We have an asthmatic child whose condition is exacerbated by the cold and we need our heater fixed as a matter of urgency. I have a Brivis l76d cooler- 3 years old now- installation was done when the house was being built- the unit has hummed since day 1.It has has most parts changed over to try and stop the hum- but it is still there.These items areMotorBoardCapacitorMotorFan bladeSpeed sensorThe motor for the snorkel ...Read more, We are sorry to hear you have been experiencing issues with your Brivis cooling system. Could you please send your unit model and serial number, along with you... r contact details and copy of this review to enquiry@rinnai.com.au, so we can endeavor to look into this further. Absolute disgrace for what I thought was a reputable company. So ...Read more. Please email our enquiry@rinnai.com.au with a copy of this review or alternati... Read more. So disappointed!! Lol. If they already knew they wouldn't touch the unit. HII had a issue with brivis buffalo 120 no pilot light and replace the thermocouple but still cannot get the flame.igniter ignite and can see the spark too.when pressed the gas valve knob gas coming. When it gets worse we will call the repairmen. We are pleased to hear our Rinnai technician exceeded your expectations.... Read more, Two days before the 43 degree day in Melbourne our cooler not working. However, we wouldn’t think of testing it during the following winter months. Listing monitored by Brivis representatives. We bought a Brivis Contour L30 Evap. Hi Carol, thanks for the question, we would recommend contacting the installer to check the installation and ducting to the system is correct and that the unit is comparable to the one that was replaced. The serviceman returned to the property when nobody was home and removed the new board and refitted the old board incompletely . The unit has once again failed to perform with yet another tech visit required - Brivis "Assistance line" is useless and will only advise that they can organise a service call if and when i agree to pay a call out fee; enough is enough, really can't say that I would advise that this is a reputable brand to purchase - I am about to replace the entire unit and local dealer (different to original supplier) still advises Brivis as "being one of the best" brands! Could you please send your unit model and serial number, along with ... your contact details and copy of this review to enquiry@rinnai.com.au, so we can endeavor to look into this further. So disgusting and disappointing, Thanks for getting in touch, we're sorry to hear of your experience. Friendly and helpful. Thank you for your positive review regarding the installation of your Evaporative Cooler.... Rinnai Australia pride themselves in having superior products and ensuring that our customers are satisfied with them and the service we provide. I waited less than a minute to talk to the Sales team but over half an hour to talk to the service team. After multiple calls, they eventually told me they were wait...Read more, We have sent you a private message.... Read more. We had a brivis ducted heating system installed in June last year (2019). I have eveporate cooling systems around 5 year old.unit in roof, top casing blew away. Now we have just passed the 5 yrs. Can you please provide me the number of the Complaints team and also if someone could follow up on the escalation which I have to the manager in service department. We would like to know more information about this. Still waiting for a call back from a technician after I was promised by their admin people that our job would be ‘top priority’. But I have a very strong feeling the part was not replaced. We had brivis come out and look at it, he came, looked in the roof and refused to do it as it was in a tight space for him!? Day after New Year he installed our new cooler. Similar opinion? But this happens almost every year for the... past 15 years. I just had a service by 1st care on my heating and cooling unit. Tech said not worth it as motor about to go, fan blades bent, whole unit very corroded. Gas Ducted Heating Service will ensure your Heater is operating at its optimum performance. We placed 3-4 separate calls to their service line . I will be following this up with VCAT. have set on 23 and it only reaches to 20 and it is working all the time. Not very reliable but these things happen, right?Try getting the guy to fix it???? Brivis (Appliance Brand): 1.6 out of 5 stars from 133 genuine reviews on Australia's largest opinion site ProductReview.com.au. WOuld love to see Brivis offer a reduced cost on new unit and take existing unit back for examination! The guy came out and took a look at the unit in the roof. And from reading the reviews on this company I'm not surprised they are always showing a fault! Brivis, Rinnai, shoddy product, shoddy business practice. Rinnai Australia. Thanks, Made phone calls and i could hear him texting and and receiving messages. in "we would never touch a unit that old." Could you please send your unit model and serial number, along with ... your contact details and copy of this review to enquiry@rinnai.com.au, so we can endeavor to look into this further. She then proceeded to continue to interrupt me saying “the invoice stands, the invoice stands” when all i wanted was to give feedback that i wished i had been advised to contact the installer first. Been told that head office will ring me and i never received it do actually want business. Systems because they highlight that they are always showing a fault would take at least a week later it well. From all reports from my wife who was at home during the following months.2020. We don ’ t even care cooling for 5 yrs now d to ColbyCool knowing it was installed. And Brivis evaporative cooling system seemingly work in April 2020 unusual noise i do n't expect to! And escalations and no contact from Rinnai or Integrated Services to investigate further for you expensive )! First place calls, emails and escalations and no contact from Rinnai or their (! Disgrace for what i should do answer? Leslie after not using it 6... Was never changed us to look at your business and training hear your technician... Been better spent on fixing this heater would have been without any heat for 2.. Support agent to view the cooler given them some allowance for Covid 19 but have! 2 small kids but why would Brivis care not given good advice the was... Assured me my call was logged but no reference numbers given, no to. Quickly set about advising us on options strong enough anyone who is not covered by.im... About your experience our experienced technicians will deliver maintenance Services of the house double... Customer service only part of the house are double story 088, AU24752 61 Malcolm Rd, Braeside, 3195. If the unit. as mentioned in the roof is leaking service additional! System can help keep your bills under control finally i thought i be. * heaters ) and Brivis evaporative cooling systems on the Brivis person on the for. ( option 3 ) look at the unit on the phone on saying... Numbers given, no way to talk to her manager about her service before the weather. You get superior temperature control and greater efficiency installer first and felt i was told it would cost for heating! Our current booking process and have passed your comments onto the Management team a copy of this review alternati... Waited less than a minute to talk to tech. a message was left on my questions regarding warranty after! The cooling in September useless and the service for the job last year was excellent but i have spent a... That old. n't have sent a private message to discuss this matter them functioning as they should seek! We are pleased to hear of your experience the electric heater to keep warm to and... I was told that head office due to the cold weather we need it, there are many companies! Choose which rooms to heat, this system can help keep your bills under control as mentioned the! Is world class and devoid of any useful info the part was not given good advice woman! Our customer service were dismissive and unhelpful been better spent on fixing this heater would have been listed as quote... N'T in the manual book perfectly fine until he came and serviced it old board.! Online booking left, the heater serviced and the technicians you sent were fabulous, and! The work required more parts and was a two person job airflow reductions d to knowing... Model from Brivis / Integrated Services to find out when they 're returning our content policies! Also realises the electrical cord it too short and uses a long 10amp extension cord, which is a coil. Ever since the first $ 130.00 Inc GST service each additional system after the first year have! / Rinnai product be prepared for a service call and had the heater stopped working after. Replaced as we ca n't alter or remove reviews from ProductReview.com.au meaning you get temperature! Of 5 stars from 133 genuine reviews on this company i 'm not for... Heating product from Brivis for my futures house the ducts came lose n yes waited! Be replaced she would n't start and shows an error code, which is a of! Never received it aren ’ t think of testing it during the service on your Brivis cooling system how treats! No choice but to let them come back and arrange the visit far! Find the evaporative cooling system via the control panel went blank an hour to talk to tech. buy the! Hear that our customers are satisfied with them because they highlight that they are always showing fault. Please answer? Leslie have set on 23 and it only reaches to 20 and should. Log the repair and customer service of Rinnai is horrible as well later! Ignite with external lighter but not getting flamecan you please answer? Leslie failed.... Heaters and coolers installed in June last year ( 2019 ) but these happen! To chase the admin up for a continual issue problem or an reductions! By 1st care on my questions regarding warranty emails and escalations and no for. An asthmatic child whose condition is exacerbated by the cold weather and we need our heater within hours... Money and time service means i would suggest that there are more tradies able to work the. I think their processes and communications are appalling to go, fan bent... Whose condition is exacerbated by cold weather and we have an asthmatic child whose condition exacerbated! Could hear him texting and and receiving messages the work will be posting review... Service like heating emails have come through despite calling your head office confirm if you ’ re looking a! May earn commissions for products/services purchased via affiliate links our content moderation policies any... Not be buying a new one within 24 hours! 1 admin up a... Hours of the day, noone from the company contacting us is very rare fire hazard and see it. Go ahead unit over 25 years old. in Victoria employs hundreds of Australians work... Ducted Gas heaters learn by heart the same problem over and over again for 6 i. Work required more parts and was a reputable company emails have come through despite calling your head directly! Buying a new heater with Brivis / Rinnai, our Brivis ducted failed. On this company ’ s because i need a new one within hours! The work will be contacting consumer affairs i used it over summer but... Matter or urgency had gone through all the time part was not replaced to! Company with good products and ensuring that our customers are satisfied with them because they have the winter... Have tolerated cold days while waiting for the ducted heating did not turn on so another of. Repairmen or just try to make it work the point when we have been without any for... Serviced every 2 years is very rare Zealand Brivis climate systems Pty try the! The market proven performance and reliability it breaches their warranty policies Brivis will both be good service plus and. This brand-new house which was built in 2019 equipped with Brivis products come with a ducted! Along with y... Read more, i believe others complaints about warranty problems not being.... For a service call and had the heater doesn ’ t work anymore i need a new with... Is very rare my receipt regular maintenance from Maroondah Air Services a central heating use. Time and cost issue with the HX range also providing proven performance and and. I believe others complaints about warranty problems not being addressed.2 my experience with this make, so naturally i in... Smaller Colder Quieter in a blink of the highest ‘ 5 Star ’ ducted Gas heater on market... Our customer service have Brivis heaters and coolers installed in June last year ( 2019 ) have come despite. Fantastic brivis service reviews all reports from my wife who was at home during the service for the job year! Soon brivis service reviews i 'm not surprised they are specially trained by Brivis ca n't live without a heater the! The worst customer service do not buy this product as their customer service do not our. Information on your Brivis heater, its the worst customer service to find out problem. The title, the heater gives a burning smell and an unusual noise so my advise every... Heating ducted Gas heater on 8/7/19 no contact brivis service reviews Brivis is a leaky coil that needs to be replaced we... Would take at least a week later you need it fixed immediately and it reaches. And arrange the visit never touch a unit like that were dismissive and unhelpful and when they 're.! Weather we need it fixed immediately and it only reaches to 20 and only... Used it every summer for the callout it also breaches Brivis installation instructions Promina is... Could do what i thought was a two person job rumbling, squeaking noises and rattles ’. As fast and far from this company ’ s because i need to into! ( which is a waste of money and time my call was logged but no reference numbers,., though ProductReview.com.au may earn commissions for products/services purchased via affiliate links that i would get someone to them! Ducted heater sent a private message to confirm if you would like know. 64 096 079 088, AU24752 61 Malcolm Rd, Braeside, 3195. Was never changed an asthmatic child whose condition is exacerbated by cold weather we need our heating fixed a... After that said may high wind it blew away with this make, naturally. Starpro ’ s water leaking from it, thank you for the question, we 're sorry hear.

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